First step is to have Public Works inspect the location and make a determination about the sidewalk. If there is a city factor impacting the sidewalk's condition (ie. tree) then the city is responsible for grinding/repair. If damage is caused by wear/tear/neglect and would pose a safety hazard, we at Public Works will try to alleviate the hazard by patching it and then deem a full repair is the "resident's responsibility".

In some cases, if area being impacted is severe and involves more than one address, area can be reviewed by the Resource Allocation Committee for a major project. Engineering would oversee new sidewalk replacements.

We at Public Works will always work with property owners to explore how best to get the work done.

Hello Executive Administrative Assistant DPW,

The canned message you composed several weeks ago has been quite effective for reports of damaged sidewalks in residential areas. It's worded well enough that everyone can understand it.

Just a heads up, the sidewalk in this reported issue is on Cliff Street which is on the south side of Edgerton Park. That sidewalk abuts no privately owned property, so the following ordinance does not apply.

https://library.municode.com/ct/new_haven/codes/code_of_ordinances?nodeId=TITIIICOGEOR_CH27STSIPUWA_ARTIVCOMADESTSI_S27-104RESIRE

The sidewalk in this reported issue is 100% the responsibility of our city.

I hope this information helps.